Dec. 1st, 2011

Woof

Dec. 1st, 2011 10:14 am
melaniesuzanne: (Default)
What a week. Bossman is on vacation and I'm his back-up and most of Hades has broken loose. He called to check in yesterday and I told him that I had picked the wrong week to stop sniffing glue.* Things are finally sort of calming down and most everything that our team is responsible for is under control, thank goodness.

I've been biking to work this week. Yes, it's been cold, but the sunshine on my back, my scarf, and my helmuffs are keeping me warm -- a little too warm, in fact -- on the morning ride. Let's just say that the hair dryer in my desk drawer has been getting a lot of use.** For the evening ride, I swap my cardigan and scarf for the fluorescent jacket and am fairly toasty with that arrangement.

The worst part of the evening ride is the darkness; my little 2 watt lights can illuminate the trail directly in front of my tire and reflective items along the trail, but they're not sufficient for cutting through the gloom. In fact, I almost hit a ninja jogger last night (not even his SHOES had reflective bits). A 600 lumen MiNewt and a more robust tail light should be on my doorstep when I get home tonight. I do think that 600 lumens is overkill and I don't want to sear the eyeballs of oncoming cyclists (or motorists, for that matter), but I like the option of having that much candlepower on my handlebar. I'll probably keep the light at 250 in traffic and then bump it up to 400 when I'm in inky blackness. And I'll keep the less sufficient lights in my pannier as emergency back-ups if something goes awry.

Lessee, what else? Oh, Unevent is this Saturday and, for me, it'll be a day full of exchequery goodness. I have a bunch of reports to troubleshoot for local exchequers this weekend as well. November was pretty much a wash with getting that work done. I figure that if I can figure out what's wrong with the reports before the end of this month, we'll be good.

-------
*We tell each other that line a LOT.
**Although, I worry that the woman who keeps using the restroom while I'm changing my base layer and drying my hair may think I'm homeless.
melaniesuzanne: (I'm in ur tubes)
I just received a call from a vendor's support team asking for someone named Douglas.

Me: You've reached my personal line. I don't know a "Douglas".
Rep: Yes, please see if Douglas sits near you. He opened a ticket and it has been open a long time. We want to close the ticket.
Me: I don't know a "Douglas". {thinking that maybe wires got crossed and they actually mean my RMA which was closed out at the end of October} What is the ticket number?
Rep: Yes, ticket number is [redacted]. Please open and see if it can be closed.
{Number doesn't match my RMA}
Me: That's not my ticket. What am I supposed to open?
Rep: Yes, the email.
Me: What email?? This isn't my ticket and I don't know Douglas.
Rep: Yes, the email with the ticket number.
Me: Look. I am not Douglas. I don't know a Douglas. There is no Douglas who sits near me. I DO NOT have an email for that ticket. That is not my ticket. Why did you call me and not Douglas?
Rep: I got your number from my coworker who helped someone at Verizon. You could see if Douglas is around?
Me: {facepalm} Sorry. I'm not Douglas and I don't know Douglas and I don't have an email for this ticket. I will not approve the closure of a ticket which doesn't belong to me and does belong to someone I don't know.
Rep: Ohhhh. So sorry to bother. Good bye.

Wow. Level one support is legendary for being... special, but really? Really really?

I looked up Douglas in the directory and sent him an email that the vendor wants to close out his ticket. Hopefully, he can get that straightened out.

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melaniesuzanne: (Default)
Mary F'ing Sunshine

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